• Posted by:
• Manoj Kumar k

Customer relationship management software - CBSGOSOFT

Is it essential to have Customer relationship management software for your cleaning company? 

To answer this question easily, we must first understand what customer relationship management software is. 

Customer Relationship Management software is a program designed to keep track of your customer’s full details and their servicing schedule, all in one quick and easy to find place. It will give you a better understanding of your customers’ needs so you can to provide better customer service.

How can Cleaning Business Software (CBS) help you to help your customer?

• The Cleaning Business Software Company’s customer relationship management software will keep the complete details of your customer such as; what services they require, how often they want it, whether they have multiple sites and whether they have any other special requirements. This will help you tailor a more personalised service for them. Also, by keeping track of such details, any employee on any given day will easily be able to access this information and provide the right services.
• You will receive automatic reminders of your customers’ cleaning schedule to make sure that they are never forgotten and that you look after them each and every time.
• Your customers will have a login portal for any immediate issues they wish to advise you on. These will be sent to your Dashboard. Automatic reminders are also sent for any customer complaints to make sure these matters are always dealt with. 

All of these points result in happy customers.

Remember; better customer service leads to better customer loyalty.

You have worked hard to gain your customer’s work and trust, now let’s guarantee their loyalty. 

Finally, how can Cleaning Business Software help you? 

• You will be able to submit and track orders without the hassle of a paper trail, making sure you never forget to invoice a job. Even one-off jobs can be submitted while you are on-site and sent straight to your Dashboard for approval and invoicing.
• The online history of your client may provide you with more selling opportunities. Based on your client’s history and needs, you may find an opportunity to up-sell.
• The automatic reminders that are sent to you will help you prioritise your workload and improve productivity. Increased productivity leads to increased profits.

Take the opportunity to trial our software free for 30 days and see the benefits for yourself

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